Terms & Conditions of Sales
Act #1
Fields of application of the General Conditions of Sale. These general conditions of sale apply to all orders placed with MOTORCYCLE CUSTOM SHOP, including orders placed on the website www.motorcyclecustomshop.com. The applicable General Conditions of Sale are those in force on the day the order is validated. Placing an order implies full acceptance of the general conditions of sale without any restriction or reservation.
Act #2
Company details and contact.
Name: MOTORCYCLE CUSTOM SHOP
Head office: 4 TER avenue de la poste 30129 Redessan - France
Siret: - APE code: 4791B
Contact / Telephone: (+33) 09.75.99.16.92 - Email: contact@motorcyclecustomshop.com
Manager: Mr. Marchand Philippe
Act #3
Availability of products.
Our product and price offers are valid as long as they are visible on the site, orders are only considered accepted after written validation by MOTORCYCLE CUSTOM SHOP.
Act #4
Validation of orders and electronic signature (law of March 13, 2000 on electronic signatures). Any order form signed by the consumer by "double click" constitutes an irrevocable acceptance, which can only be called into question within the limits provided for in these general conditions of sale. The “double click” associated with the authentication procedure constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.
Act #5
Payment Terms and Security. You can make payment:
- By credit card (CB).
- By PayPal payment.
- Wire Transfer.
- By bank check: issued in the name of MOTORCYCLE CUSTOM SHOP. For payments by check and bank transfer, your order is then "reserved" for 14 days. Beyond this period, without receipt of your payment, it will be canceled. The order will only be processed upon receipt of your payment and after validation.
Act #6
Non-payment and retention of title.
MOTORCYCLE CUSTOM SHOP remains the owner of the goods until full payment has been made. In the event of total or partial non-payment of the price on the due date, MOTORCYCLE CUSTOM SHOP may demand the return of unpaid goods by any means.
In the event of non-payment of the order in full within 14 days, it will be automatically terminated by MOTORCYCLE CUSTOM SHOP. MOTORCYCLE CUSTOM SHOP reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a dispute is being administered.
Act #7
Shipping & Delivery
All announced deadlines are calculated in working days. Shipping times are defined taking into account preparation and shipping times. The products are delivered to the delivery address that you indicated to us during the ordering process by La Poste or by carrier.
Act #8
Force majeure
MOTORCYCLE CUSTOM SHOP cannot be held responsible for non-performance of the contract concluded, due to the occurrence of a force majeure event.
MOTORCYCLE CUSTOM SHOP will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, damage or costs, which may arise.
Act #9
Withdrawal and product returns
In the absence of a duly completed return slip, any returned item will be refused. If the item is incomplete, shows traces of use or cannot be "resold" as a new item, the exchange or refund cannot be applied.
9.1 Withdrawal (except professional customers)
In accordance with article L.121-20 et seq. of the Consumer Code, you have a period of 14 working days from the date of delivery of your order, to return any item that does not suit you, in its original condition. original packaging and in good condition, suitable for resale and request exchange or refund without penalty, except for shipping costs. To return an item, you must contact MOTORCYCLE CUSTOM SHOP (tel: (+33) 09.75.99.16.92) and send with your return all the elements necessary to process your request.
A return slip must accompany your package (see Article 9.1)
9.2 Return Products
If you must return an item to us, whatever the reason: order error, delivery error, after-sales service, you must attach to your package the return slip that you will have received, after having requested it, with your order duly completed.
In the absence of a duly completed return slip, any returned item will be refused. If the item is incomplete, shows traces of use or cannot be "resold" as a new item, the exchange or refund cannot be applied.
Act #10
Provisions of the “computing and freedoms” law
At any time, you have the right to access, modify, rectify and delete data that concerns you (art 34 of the “Informatique et Libertés” law of January 6, 1978). You can subsequently refuse to receive new products and promotional offers that will be sent to you by email, by sending us an email to contact@motorcyclecustomshop.com.
Act #11
Warranty and responsibilities.
All our goods are considered to have arrived in perfect condition to the customer who is responsible for notifying the carrier of the defection or alteration of a package and issuing reservations to the carrier.
The customer must carefully check for any visible damage upon delivery of the product. In the event of apparent damage (for example: damaged package, already opened, missing package, etc.), the customer must refuse the product or accept it with reservation. The customer is informed that reservations must be made immediately with the carrier in detail, any general reservation of the type “subject to unpacking” having no value. The customer must subsequently confirm the refusal of the package or the reservations at the latest within 2 working days of delivery by registered letter with acknowledgment of receipt to the carrier (or services concerned) with a copy by regular mail to MOTORCYCLE CUSTOM SHOP.
In the event of a defect on an item, the customer must inform MOTORCYCLE CUSTOM SHOP within 48 hours after delivery. The return of the goods at the customer's expense will only be accepted with the duly completed return form (see article 9.2). In the event of defective goods, they will then be replaced or refunded after agreement with MOTORCYCLE CUSTOM SHOP. In all cases the goods must be returned to us by mail or parcel with tracking at the expense of the customer or MOTORCYCLE CUSTOM SHOP (if the item received is defective only), complete in its original packaging and in a suitable condition. its resale. MOTORCYCLE CUSTOM SHOP will not incur any liability for any direct or indirect damage as a result of this, operating loss, loss of profit, damage or costs, which may arise.
Important: The assembly of items and accessories must be carried out by a professional.
MOTORCYCLE CUSTOM SHOP cannot under any circumstances be held responsible for bodily injury or material damage caused by the use, application or assembly of any product and item marketed. Certain parts (helmets, exhaust systems, etc.) may not be EEC approved or not approved in certain countries and are therefore prohibited on public roads. It is the customer's responsibility to comply with the current legislation of their country. MOTORCYCLE CUSTOM SHOP cannot be held responsible for a product purchased and its use which is not regulated in a country.
Act #12
Jurisdiction
French law is the only applicable law and in the event of a dispute, only the Court of Nîmes or any other court of our choice will have jurisdiction. Our clients accept this attribution of jurisdiction without any restriction or reservation.
Act #13
These terms and conditions of sale have been translated into English by Google Translate. Motorcycle Custom Shop declines all responsibility for the accuracy of texts originally written in French.